Mokara Hotel & Spa welcomes guests with furry companions, offering a pet-friendly environment with certain guidelines. A valid credit card is required at the time of booking to ensure responsible pet ownership. Pets are limited to a maximum weight of 50 pounds, ensuring the comfort and safety of all guests. A non-refundable cleaning fee of $125 is applied per stay, per room, covering standard cleaning procedures for pet hair and odor removal. This fee does not apply to service dogs, recognizing their essential role in assisting individuals with disabilities. It’s important to note that emotional support animals are not classified as service animals under the Americans with Disabilities Act (ADA).
Additional charges may be applied for any damages caused by pets during their stay. The hotel maintains a strict policy against dangerous animals, those perceived as threatening, wild animals, or any unusual pets, prioritizing the safety and well-being of all guests. The hotel reserves the right to determine the admissibility of specific pets on the premises. Should a pet cause damage, excessive barking, disruptive noise, or generate guest complaints, the hotel may relocate the pet or request its removal.
Certain areas within the hotel are designated as pet-free zones to maintain hygiene and guest comfort. These include the pool, fitness center, the renowned Mokara Spa, retail shops, and all dining areas. This policy ensures a relaxing and enjoyable experience for all guests, regardless of their preference for pets. When hotel staff needs to access the room for cleaning or other services, or if the pet will be left unattended, it must be secured in a pet carrier. This protocol ensures the safety of both the pet and hotel staff.
Guests are required to sign a document acknowledging full financial responsibility for any damages incurred by their pet. This agreement reinforces responsible pet ownership and ensures accountability for any unforeseen incidents. A maximum of two pets are permitted in all room types, allowing guests to travel with their beloved companions. Guide dogs for the visually impaired or individuals with other disabilities are exempt from the standard pet policy, acknowledging their crucial role in assisting their handlers. There are no weight restrictions or pet fees for guide dogs. Mokara Spa in San Antonio offers a tranquil escape for guests seeking relaxation and rejuvenation.
The Mokara Spa provides a wide array of treatments, from massages and facials to body wraps and hydrotherapy. The spa also features a sauna, steam room, and relaxation lounge.
Mokara Spa utilizes high-quality products and techniques to ensure a luxurious and effective spa experience. Whether you’re looking for a relaxing massage or a revitalizing facial, Mokara Spa has something to offer everyone. The spa’s skilled therapists tailor each treatment to meet individual needs, creating a personalized and memorable experience. Located in the heart of San Antonio, Mokara Spa offers a convenient escape from the city’s hustle and bustle.