We firmly believe that a spa should be welcoming and enjoyable for everyone, and are committed to providing a spa experience that is accessible to the widest possible audience, regardless of circumstance and ability.

To fulfill this, we aim to adhere as strictly as possible to the best practices in creating inclusive and accessible environments at the highest standards. These guidelines explain how to make a spa experience accessible to people with a wide array of needs. Complying with those guidelines helps us ensure that the spa is accessible to all people: people with visual impairments, people with motor impairments, cognitive disabilities, and more.

This spa utilizes various technologies and approaches that are meant to make it as accessible as possible at all times. We offer personalized consultation services that allow persons with specific needs to customize their spa experience and design it to their personal requirements.

Additionally, the spa utilizes a team of highly trained professionals who work in the background and optimize its accessibility level constantly. This team personalizes treatments, adapts the spa environment, and ensures seamless experiences for individuals with diverse needs.

If you’ve found an area for improvement or have ideas for making our spa even better, we’ll be happy to hear from you. You can reach out to our spa operators by using the following email address: [Insert Email Address Here]

Personalized Spa Treatments and Easy Navigation

Our spa implements personalized approaches and thoughtful design, alongside various different service adaptations, to ensure all guests, including those with specific needs, are able to easily navigate, comprehend, and enjoy the spa’s functions. As soon as a guest with specific needs arrives at our spa, they immediately receive a personalized consultation to tailor their experience for maximum comfort and enjoyment. Here’s how our spa addresses some of the most important accessibility considerations:

1. Personalized treatment optimization: we have a dedicated team that assesses each guest’s needs from the moment they arrive, to ensure ongoing comfort and satisfaction throughout their visit. In this process, we provide personalized services using a range of adaptable techniques. For example, we offer clear and detailed descriptions of all treatments; guidance for choosing the best treatments based on individual needs; and adaptable treatment options such as varying pressure for massages, adjusted lighting in treatment rooms, and customized aromatherapy. Additionally, our team is trained to understand and respond to non-verbal cues and provide clear verbal descriptions of each step of the treatment for guests with visual impairments. To request personalized adjustments at any time, guests need only to speak to any member of our staff. Guests also receive a welcoming introduction to our personalized service options as soon as they enter the spa.

   These personalized treatments are designed to be inclusive and cater to a wide range of needs and preferences.

2. Easy spa navigation and accessible facilities: The spa’s design and layout are carefully considered to ensure ease of movement and accessibility for all guests. This includes clear signage, spacious walkways, ramps where needed, and accessible restrooms and changing rooms. We also provide assistance with navigation for guests who require it. Additionally, guests will find easily accessible information points and staff readily available to assist with any queries. The spa layout is designed to be intuitive, and our staff are trained to proactively guide guests and ensure smooth transitions between different areas of the spa.

   Guests can also use our spa menu which is available in large print and digital formats for easy access.

Spa Experiences Tailored to Diverse Needs

• Sensory-Friendly Environment: this setting enables people sensitive to sensory overload to use the spa comfortably by minimizing potential triggers such as strong fragrances, loud noises, and intense lighting. We offer quiet zones and treatments designed for sensory sensitivity.
• Visually Guided Experience: this mode adjusts the spa experience for the convenience of users with visual impairments such as low vision, tunnel vision, and cataracts. We provide verbal guidance, tactile cues, and large print materials.
• Cognitively Supportive Spa Journey: this mode provides different assistive options to help users with cognitive differences such as memory challenges, autism, and learning differences, to focus on relaxation and enjoy the spa experience more easily. We offer simplified treatment menus, clear and concise communication, and predictable routines.
• ADHD-Friendly Relaxation: this mode helps users with ADHD and neurodevelopmental differences to relax, unwind, and focus on the spa experience more easily while significantly reducing distractions. We offer calming environments, movement-based treatments, and options to minimize wait times.
• Blind and Visually Impaired Support: this mode configures the spa experience to be accessible for guests who are blind or have low vision. Staff are trained in guiding techniques, and treatments are adapted to be fully accessible without sight.
• Mobility-Accessible Spa Profile (Motor-Impaired): this profile enables motor-impaired persons to operate within the spa and enjoy treatments using accessible facilities and staff assistance. We offer wheelchair-accessible treatment rooms, adjustable treatment tables, and assistance with transfers.

Additional Customizations for Comfort and Enjoyment

1. Treatment Adjustments – guests can request adjustments to treatment intensity, duration, and specific techniques to suit their preferences and physical conditions.
2. Environment Adjustments – guests can select various environmental preferences such as lighting levels, room temperature, and sound levels. Additionally, guests can choose aromatherapy scents and music options to personalize their treatment space.
3. Sensory Considerations – for persons with sensory sensitivities, we can minimize or eliminate specific sensory inputs such as strong scents or bright lights. Sensory adjustments include options to control music volume, lighting intensity, and scent diffusion.
4. Communication Support – guests can choose preferred communication methods and request staff to use clear and simple language. We also offer visual aids and written instructions where needed. Communication enhancements include visual schedules and written treatment summaries.
5. Quiet Zones – guests seeking tranquility can utilize designated quiet zones within the spa. Quiet areas are available for relaxation before and after treatments.
6. Cognitive Aids – we provide clear and simple signage, treatment menus, and schedules to assist people with cognitive differences in navigating the spa and understanding their appointments. Cognitive support tools include visual timers and step-by-step treatment guides.
7. Additional functions – we provide guests the option to request specific amenities, use adaptive equipment, and access detailed information about all spa services. Additional services include provision of robes and slippers in various sizes and textures.

Spa Partnerships and Inclusive Technology Compatibility

We aim to partner with providers of assistive technologies and welcome guests using a wide array of personal aids, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major accessibility needs and welcome guests using personal mobility devices, communication aids, and sensory support tools.

Notes, Comments, and Feedback

Despite our very best efforts to allow anybody to customize their spa experience to their needs, there may still be areas or services that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new approaches. All this is meant to reach the optimal level of inclusivity and accessibility, following best practices and guest feedback. For any assistance, please reach out to our spa staff.