Making a reservation at Spa Ojai is essential to ensure you receive your preferred treatments at your desired time. Advance booking is required and can be easily arranged. To secure your spa experience, please use the Spa Number provided for direct contact with our reservation specialists. You can reach us by calling (888) 772-6524. Alternatively, for guests staying at the hotel, you can conveniently access the Spa booking service by pressing the Spa button on your in-room telephone. You may also visit the Spa reception desk in person to schedule your appointments. We highly recommend contacting the spa number and booking your treatments two to three weeks in advance. This proactive approach increases the likelihood of securing your ideal appointment time and allows our team to best prepare for your visit. Please note that spa services and prices are subject to change, and our reservation team at the spa number can provide you with the most up-to-date information.

Spa Ojai welcomes guests over the age of 18 to enjoy our full range of spa facilities. For those under 18, we offer specific services; facials and Nail Salon services are available to guests aged 16 years or older. Access to Spa Ojai is designed primarily for our treatment guests. However, depending on the spa’s occupancy levels, we may offer a limited number of Spa Facility Passes for purchase at $150 per day. If you are interested in a Spa Facility Pass, we recommend calling our spa number to inquire about availability and to make arrangements. Our team can provide real-time information regarding access and ensure you are able to enjoy our facilities.

For guests of the Ojai Valley Inn, we are delighted to offer complimentary access to our spa facilities when you book a Spa or Nail Salon treatment for the day of your service. This complimentary access includes the use of all our rejuvenating wet areas and comfortable locker room facilities, enhancing your treatment day experience. Furthermore, all resort guests aged 16 and older are welcome to enjoy complimentary use of the spa pools, engage in our enriching Mind & Body classes, and utilize our fitness gym, subject to availability. To check availability or to understand how to maximize your resort benefits within the spa, please contact the spa number.

To fully benefit from your spa day, we kindly request that you arrive at Spa Ojai at least 30 minutes before your scheduled appointment time. This allows you ample opportunity to relax, familiarize yourself with our facility, and prepare both mentally and physically for your chosen services. We aim to provide a seamless experience for all our guests, and to maintain our schedule, all treatments will conclude at the scheduled time. If you arrive late for your appointment, please understand that your treatment duration may be reduced to avoid impacting subsequent bookings, and you will be charged the full amount for your originally scheduled treatment. If you anticipate any delays, we encourage you to call our spa number as soon as possible to inform our team.

For your convenience and to show appreciation for our therapists’ exceptional service, we offer the option to add gratuity to your spa services upon check-in at Spa Ojai. All gratuity provided is given directly to your therapist, acknowledging their skill and dedication. Industry standards for spa gratuity typically range between 18-22% of the listed service rate. However, we believe gratuity should always be at your discretion, and you are welcome to adjust the gratuity amount after your treatment based on your satisfaction. Should you have any questions regarding gratuity or payment options, please do not hesitate to ask our staff at the reception desk or when you contact our spa number for booking or inquiries.

Spa Ojai operates on an appointment-guaranteed basis, secured with either a room confirmation number or a valid credit card at the time of booking through our spa number or other reservation methods. We understand that plans can change, and therefore, we request at least 24 hours’ notice for any cancellations or schedule adjustments. Cancellations made with less than 24 hours’ notice, or failure to arrive for your appointment (no-shows), will result in a charge equivalent to 50% of the scheduled service fee. However, we prioritize the health and well-being of our guests. If you are experiencing any symptoms of illness or have been in recent contact with someone who is unwell, please contact us immediately via our spa number to cancel your service. In consideration of your health and others, we will waive the late cancellation fee if your cancellation is due to illness.

Many of our spa treatments are not recommended for women during pregnancy. For your safety and comfort, it is important to inform our reservations team, when you call the spa number, if you are pregnant. Similarly, if you have high blood pressure, allergies, any physical ailments or disabilities, or any other health concerns, please notify us when booking. This information allows our trained reservation specialists to guide you through our service menu and recommend the most suitable and beneficial treatments for you. Furthermore, if you have a preference to schedule your service with an Oncology certified therapist, please indicate this when making your reservation through the spa number, and we will do our best to accommodate your request.

At Spa Ojai, the safety, comfort, and well-being of our guests and associates are paramount. In line with health and safety guidelines, and in response to ongoing public health situations, guests may be required to wear face masks while visiting Spa Ojai, as mandated by local ordinances. To protect your health and show consideration for others, we urge you to contact Spa Ojai at least 24 hours prior to your appointment, using our spa number, to reschedule your treatments if you are experiencing symptoms such as a sore throat, high fever, chills, sneezing, coughing, or a runny nose. Rest assured, cancellation fees will be waived if you need to cancel due to illness, ensuring your well-being remains our top priority.

To maintain a tranquil and peaceful environment conducive to relaxation and mindful enrichment for all our guests, we request that you help us preserve our spa ambiance. During your time at the Spa Ojai Village and pools, we kindly ask you to silence your electronic devices and embrace the present moment. This quiet area policy is designed to enhance the spa experience for everyone, promoting a serene and rejuvenating atmosphere. We appreciate your cooperation in creating a peaceful retreat for all our guests to enjoy.

Gift cards for Spa Ojai are always an ideal and thoughtful choice for any occasion. They are available in any denomination, allowing you to customize the perfect gift of relaxation and wellness. To purchase a gift card, please visit our Spa Boutique located within Spa Ojai, or conveniently shop online through our gift card portal at ShopOjai.com. For any inquiries regarding gift cards or for assistance with your purchase, our team is available to help; you can reach us through our spa number for immediate support.

For group visits to Spa Ojai, designed for seven or more guests, we offer specialized planning assistance to ensure a seamless and memorable spa experience for your group. When planning a group visit, please contact our dedicated Spa Group Coordinator directly at [email protected]. Our Spa Group Coordinator is expertly positioned to provide detailed information about tailored spa experiences and will personally manage your special event booking with meticulous attention to detail. For initial inquiries or to discuss preliminary arrangements for your group, you are also welcome to contact our general spa number, and our team will direct your call to the appropriate specialist.

To enhance your visit to Spa Ojai, we offer a few helpful spa tips. For men receiving facials, it is advisable to avoid shaving for at least 4 hours prior to your treatment to prevent any potential skin irritation. If you are scheduled for a facilitated stretch session, we recommend wearing loose, comfortable clothing to allow for ease of movement. It is also important to inform Spa Ojai staff of any allergies or specific health conditions you may have when booking your spa treatments, either online or when you call our spa number. For your comfort and convenience, complimentary use of Spa Ojai robes, slippers, and personal lockers is provided for all spa guests during your visit. We advise against bringing valuables or wearing jewelry to the Spa, as we are not responsible for lost or left items. To ensure your privacy and modesty, our treatment staff is professionally trained in draping techniques. While most guests prefer to fully undress for their treatments to fully enjoy the experience, please disrobe to your personal comfort level. Swimsuits are recommended for use in our wet room whirlpools. For any further questions or clarifications before your visit, please do not hesitate to contact our spa number.