Spa by JW, located within The Ritz-Carlton in Charlotte, offers a luxurious and tranquil escape from the everyday. We highly recommend booking your spa services in advance to secure your preferred time and treatment. Reservations can be made conveniently online or by contacting one of our spa curators at 704.499.6651 or via email at [email protected]. Walk-in appointments are also welcome, subject to availability.
To ensure a seamless and relaxing experience, we encourage guests to arrive 30 minutes prior to their scheduled appointment. This allows ample time to unwind in the serene Zen Lounge and take advantage of the provided amenities, including a locker, robe, slippers, and grooming essentials. We strive to maintain a peaceful atmosphere for all guests, so we kindly request that cell phones be silenced before entering the spa facilities.
Arriving on time for your appointment is crucial, as late arrivals may impact the duration of your service. Out of respect for all guests and their scheduled appointments, services will conclude as planned. While we understand that unforeseen circumstances may arise, we require a 24-hour notice for any changes, cancellations, or rescheduling of appointments (48 hours for weekends and holidays). Late adjustments or cancellations will unfortunately result in a charge for the full service amount, including gratuity.
Spa by JW operates on a cashless basis, accepting all major credit cards. Hotel guests can conveniently charge spa services to their room account. For the convenience of our skilled spa providers, a 20% gratuity will be automatically added to your final bill. Gift cards are also available for purchase, perfect for treating yourself or a loved one to a rejuvenating spa experience. They can be redeemed for both services and retail products.
We are committed to creating a calming and respectful environment for all. We kindly request that guests maintain a quiet atmosphere and respect the privacy of others. Any disruptive or inappropriate behavior may result in the discontinuation of service.
To enhance your spa experience, we recommend staying hydrated by drinking plenty of water. Allow at least one hour between your last meal and your treatment. We also advise limiting coffee and alcohol consumption prior to your visit. If you are planning to book an exfoliation service, please refrain from shaving within 24 hours to avoid potential skin irritation. Certain services may not be suitable for individuals who are pregnant, have high blood pressure, a heart condition, or are recovering from recent surgery. Please consult with your doctor if you have any concerns before your visit.
Spa by JW welcomes guests aged 18 and over. Pricing and hours of operation are subject to change. While we offer various promotions and discounts throughout the year, please note that these are typically valid on specific days and cannot be combined with other offers.