Planning a luxurious escape and seeking ultimate relaxation? Look no further than Spa By Jw, where tranquility and rejuvenation are paramount. To ensure your experience is seamless and utterly blissful, we’ve compiled everything you need to know before you arrive.
Reservations: Your Journey to Relaxation Begins
Securing your preferred spa treatments at Spa by JW in advance is highly recommended. Our dedicated spa curators are available to assist you in crafting your personalized spa journey. You can easily make reservations through our online portal or by contacting a spa curator directly. While we endeavor to accommodate walk-in guests, priority is given to those with pre-booked appointments, ensuring minimal wait times and a smoother experience. For personalized assistance or to make a reservation, please connect with a Spa by JW curator by calling 704.499.6651 or emailing [email protected]. Please note that Spa by JW welcomes guests aged 18 years and over, ensuring a serene and adult-focused environment.
Arrival: Embrace the Zen Atmosphere
To fully immerse yourself in the Spa by JW experience, we encourage you to arrive 30 minutes prior to your scheduled appointment time. This allows you to unwind in our tranquil Zen Lounge, a sanctuary designed to melt away stress and prepare you for your treatments. Upon arrival at Spa by JW, you will be provided with a personal locker, a plush robe, and comfortable slippers, along with premium grooming amenities for your convenience. Take this time to settle in, perhaps enjoy a refreshing beverage, and mentally prepare for the pampering that awaits.
Timing: Punctuality for Pampering
At Spa by JW, we strive to respect the schedules of all our guests. Late arrivals may unfortunately result in a reduction in your treatment time, as appointments must conclude as scheduled to accommodate subsequent guests. We appreciate your understanding and punctuality in ensuring that everyone enjoys their full Spa by JW experience.
Payment: A Cashless and Convenient Experience
Spa by JW offers a completely cashless payment system for your convenience. We accept all major credit cards, ensuring a smooth and hassle-free transaction. For guests staying at the hotel, spa services can be effortlessly charged to your house account. For your convenience and to recognize the exceptional service provided by our spa professionals, a 20% gratuity will be automatically added to your final bill for all spa services. All reservations require a credit card guarantee to ensure a seamless booking process. Looking for the perfect gift? Spa by JW gift cards are available for purchase and can be redeemed for both spa services and our curated selection of retail products.
Changes to Your Spa Day:
Life happens, and we understand that adjustments to your schedule may be necessary. Should you need to adjust, cancel, or reschedule your Spa by JW appointment, we kindly request that you contact us at least 24 hours prior to your scheduled time. For weekend and holiday appointments, we require 48 hours’ notice. Delayed changes or cancellations will incur a charge equivalent to the full reservation amount, including gratuity. We appreciate your understanding that pricing and our hours of operation are subject to change, allowing us to continually refine and enhance the Spa by JW experience.
Discounts and Promotions:
Spa by JW occasionally offers promotions and special offers to enhance your spa experience. Please note that all promotions and offers are valid only on specified days and cannot be combined with any other discounts. Be sure to inquire about current promotions when booking your Spa by JW retreat.
Atmosphere: Respecting Serenity
Maintaining a relaxing and soothing atmosphere for all guests is our utmost priority at Spa by JW. We kindly request that you respect the privacy and the need for a quiet environment for everyone enjoying our facilities. Please ensure all cell phones are silenced before entering the spa area. Our providers reserve the right to refuse or discontinue service to guests exhibiting behavior deemed inappropriate or disruptive, ensuring a tranquil and harmonious atmosphere for all at Spa by JW.
Recommendations for Optimal Rejuvenation:
To maximize the benefits of your Spa by JW experience, we recommend drinking plenty of water to stay optimally hydrated both before and after your treatments. Allow at least one hour between your last meal and your scheduled treatment. Limiting your consumption of coffee or alcohol prior to your visit will also enhance your relaxation. If you are considering exfoliation services, please note that shaving within 24 hours prior may cause skin irritation, redness, or sensitivity.
For your well-being, please avoid services involving heat or deep pressure if you are pregnant, have high blood pressure, a heart condition, or are recovering from recent surgery. We strongly advise consulting with your doctor prior to your arrival at Spa by JW if you have any health concerns. We look forward to welcoming you to Spa by JW and providing you with an exceptional spa experience focused on your well-being and tranquility.