Escape to a sanctuary of tranquility at the Shangri-La Spa, where your well-being is our utmost priority. From the moment you arrive, our dedicated team is committed to crafting a personalized spa experience tailored to your unique needs. Upon check-in at Chi, The Spa at Shangri-La, you will be invited to complete a detailed questionnaire. This crucial step allows us to understand your preferences and any specific health considerations, ensuring your treatment is perfectly aligned with your expectations. During your private consultation within the treatment suite, your skilled therapist will take the time to further discuss your needs and preferences, ensuring every aspect of your session is customized for optimal relaxation and therapeutic benefit. Please inform your therapist about any pre-existing conditions, such as pregnancy or health concerns, so we can adapt your treatment accordingly. Our expert spa professionals are on hand to guide you through our extensive menu of treatments, helping you select the perfect options to meet your wellness goals and design a bespoke program for your stay at our hotel.
Preparing for your indulgent Shangri-La spa treatment is effortless. For women, no special preparation is needed; simply arrive and immerse yourself in the serene atmosphere of Chi. Please note that for all our revitalizing facial treatments, make-up removal is expertly performed at the beginning, ensuring your skin is perfectly prepped to receive the full benefits. For men seeking to enhance their facial treatment, we recommend shaving a few hours beforehand. This ensures optimal comfort and allows for maximum absorption of the treatment’s nourishing elements, leaving your skin feeling refreshed and invigorated.
When you visit the Shangri-La spa, comfort and ease are paramount. For both our signature facial treatments and therapeutic massages, there’s no need to bring or wear specific attire. You will be graciously provided with luxurious spa wear within your private treatment suite, ensuring a seamless transition into relaxation. Plush bathrobes and comfortable slippers are also provided for your convenience, allowing you to move effortlessly between treatments and facilities. To enjoy our extensive spa facilities, including the pool and state-of-the-art fitness room, appropriate attire is required. Swimsuits are necessary for pool access, while sportswear is suitable for the fitness center. Should you happen to forget your swimsuit, a selection of stylish options is available for purchase at the spa reception, ensuring your seamless enjoyment of all our amenities.
At the Shangri-La Spa, your personal comfort is our highest concern. While we are dedicated to anticipating your every need, we understand that a spa experience is deeply personal. Personalization is at the heart of what we do. We encourage you to communicate openly with your therapist about any adjustments that would enhance your care and comfort. Whether it’s adjusting massage pressure, requesting an extra towel, or fine-tuning the music volume and lighting to your preference, we are here to ensure your complete and utter satisfaction. Your feedback allows us to tailor every detail to create your perfect spa journey.
Your privacy is unequivocally guaranteed at the Shangri-La Spa. From the moment you enter your treatment suite, you can be assured of complete discretion. Your therapist will respectfully leave you to change in private, allowing you to prepare for your treatment in comfort and solitude. Throughout your chosen therapy, you will be expertly draped with soft sheets, ensuring that only the area being treated is exposed, maintaining your modesty and comfort at all times. This meticulous attention to detail ensures a secure and relaxing environment, allowing you to fully unwind and embrace the tranquility of your Shangri-La spa experience.
To secure your preferred time and treatment at the Shangri-La Spa, we highly recommend making an advance reservation. Our dedicated receptionists are delighted to assist you with every step of the booking process. They are readily available to answer any inquiries you may have, guide you through our treatment menu, and help you design a bespoke relaxation program perfectly suited to your desires. To book your Shangri-La spa escape, please visit our reception conveniently located on level 1F, or contact us by phone or email. We look forward to crafting your personalized journey to well-being.
We kindly request that you arrive 20 minutes prior to your scheduled Shangri-La Spa appointment. This thoughtful arrival time allows you the opportunity to comfortably complete a brief health questionnaire. This important step enables our therapists to further personalize your treatment, ensuring it is perfectly tailored to your individual needs and maximizes your wellness benefits. Starting your relaxation journey promptly and prepared enhances the overall Shangri-La spa experience, setting the stage for ultimate rejuvenation.
In the event of a late arrival, we will make every effort to provide your full Shangri-La Spa treatment. However, please be aware that to accommodate guests scheduled after you, your treatment duration may need to be shortened. For arrivals exceeding 30 minutes past your appointment time, a waiting fee of €60 per hour will be applied to your bill. We appreciate your understanding and punctuality to help us maintain our schedule and ensure all guests enjoy their full Shangri-La spa experience.
Should you need to cancel or reschedule your Shangri-La Spa reservation, we kindly request that you inform us at least 6 hours prior to your treatment’s scheduled start time. This advance notice allows us to avoid billing you the full treatment fee. We appreciate your cooperation in adhering to our cancellation policy, allowing us to best serve all of our valued Shangri-La spa guests.
To maintain a tranquil and serene atmosphere within the Shangri-La Spa, children under the age of 18 are not permitted in the spa facilities. We strive to create a peaceful environment conducive to relaxation and rejuvenation for all our adult guests.
To preserve the harmonious ambiance of the Shangri-La Spa, we respectfully ask that you turn off your mobile phone upon arrival. This simple gesture ensures a distraction-free and peaceful environment for you and all other guests, allowing everyone to fully immerse themselves in the calming Shangri-La spa experience.