Ocean Spa Hotel, located in the heart of Cancun’s Hotel Zone at Boulevard Kukulkan, kilometer 10, offers guests a luxurious escape. We are committed to protecting your personal data and adhering to both the Mexican Federal Law for Data Protection of Private Individuals (LFPDPPP) and the General Data Protection Regulation (GDPR). We collect data such as your name, address, contact information, and passport details to provide seamless services, from booking to check-out.
We utilize this information for essential purposes like managing reservations, confirming your identity, providing customer service, processing payments, and complying with legal obligations. We also use your data for secondary purposes, such as sending you exclusive offers, discounts, and promotions tailored to your interests. This may include information about our wedding, banquet, honeymoon, spa, gym, restaurant, bar, and transportation services.
Financial data, like credit card details, are used solely for processing payments and ensuring secure transactions. We adhere to strict security measures to protect your financial information and comply with all applicable regulations, including the Mexican Federal Law to prevent money laundering (LFPIORPI). We require your express written consent to collect and process your financial data.
We may collect sensitive data, such as health information, through our health questionnaire. This information is used to ensure your well-being during your stay, particularly for spa services and in case of medical emergencies. We are committed to protecting this sensitive information and will obtain your explicit consent before collecting and processing it, in accordance with the LFPDPPP and GDPR.
Your data may be shared with trusted third-party providers who assist us in delivering services like transportation and spa treatments. This data sharing is essential to fulfill your requests and does not require express consent under the LFPDPPP and GDPR. We ensure that these third-party providers adhere to the same stringent data protection standards as we do. We do not transfer your data under any other circumstances unless specific conditions outlined in the LFPDPPP and GDPR are met.
To enhance your experience and capture memories, we may use images of guests at our events and activities for documentation and communication purposes. These images may be used in print and electronic media, including our website and social media channels. For any advertising or marketing use of your images, we will obtain your express written consent beforehand. You have the right to limit the use or disclosure of your personal data and opt-out of receiving non-essential communications.
You can exercise your rights to access, rectify, cancel, or oppose the use of your personal data, as well as withdraw your consent, by contacting our Privacy Office at [email protected]. Our team will guide you through the process and ensure your request is handled promptly and efficiently. Detailed instructions on how to exercise these rights are available on our website.
When you visit our website, we collect anonymous data such as your IP address and browser type to improve user experience. We use cookies to personalize your experience and show relevant advertisements. By using our website, you consent to our online privacy policy. We also manage data collected through social media interactions, using it to respond to inquiries and for statistical purposes.
In line with the GDPR, you have the right to data portability, allowing you to transfer your personal data to another provider. We ensure secure and confidential data transfer processes. For any complaints regarding the use of your personal data, you can contact the National Institute for Access to Information and Data Protection (INAI). For more information about our privacy practices, please contact our Privacy Office at [email protected]. Our Privacy Notice is regularly updated to reflect changes in regulations and best practices. We encourage you to review the latest version on our website.