Mia Spa is open daily from 9 am to 8 pm. To ensure a seamless and relaxing experience, please familiarize yourself with our policies and general information.

Reservations and Cancellations

Advance reservations are highly recommended to secure your preferred treatment time at Mia Spa. A major credit card is required to guarantee appointments for non-hotel guests. We understand that plans change, however, we kindly request a minimum of four hours’ notice for single appointment cancellations and 24 hours’ notice for cancellations of three or more appointments. This allows us to accommodate other guests seeking Mia Spa services.

Arrival and Atmosphere

We encourage you to arrive 15 minutes prior to your scheduled appointment to fully enjoy Mia Spa’s amenities and prepare for your treatment. Late arrivals may unfortunately result in shortened treatment times to maintain the schedule for subsequent guests. To preserve the tranquil ambiance of Mia Spa, please silence cell phones and electronic devices upon arrival.

Valuables and Gratuity

Secure lockers are provided for your personal belongings; however, Mia Spa is not responsible for lost or stolen items. Our dedicated staff is committed to providing exceptional service. While gratuity is optional, it is greatly appreciated for their expertise and commitment to your well-being.

Safety and Medical Conditions

For your safety, guests with pre-existing medical conditions should consult their physician before booking any services at Mia Spa. Please complete a Guest Check-In form and inform your therapist of any medical concerns prior to your treatment. Mia Spa reserves the right to discontinue services if deemed necessary for the safety of all parties.

Age Requirements and Spa Etiquette

Mia Spa welcomes guests aged 16 and older. Parental consent is required for treatments for guests under 18. Smoking is strictly prohibited throughout the spa premises. Any aggressive, violent, or sexually inappropriate behavior will result in immediate removal from Mia Spa.