The Mandarin Oriental Spa is renowned for its luxurious treatments and serene atmosphere. To ensure a seamless and enjoyable experience for all guests, it’s essential to understand the spa’s policies and guidelines. This guide outlines key information regarding arrival times, gratuities, appointments, cancellations, cleanliness protocols, and more.
Preparing for Your Mandarin Oriental Spa Visit: Arrival and Facilities
Arriving 45 minutes prior to your scheduled appointment at the Mandarin Oriental Spa is highly recommended. This allows ample time to enjoy the spa’s thermal experiences, a sanctuary of heat and water designed to prepare your body and mind for your treatment journey. Please note that these facilities are exclusively available before treatments to maintain a tranquil environment for all guests.
Understanding Mandarin Oriental Spa’s Gratuity and Appointment Policies
For your convenience, a 20% gratuity is automatically added to your final bill for each service at the Mandarin Oriental Spa. Punctuality is crucial to maximize your treatment time. Arriving late will unfortunately shorten your session, as treatments must end on time to accommodate subsequent guests. The full treatment price will still apply, even if the session is shortened due to late arrival. Weekday pricing applies from Monday to Thursday, while weekend pricing is in effect from Friday to Sunday. Availability and pricing are subject to change without notice.
Mandarin Oriental Spa’s Cancellation Policy and Commitment to Cleanliness
A 48-hour cancellation notice is required to avoid a 100% charge for your Mandarin Oriental Spa appointment. No-show appointments will also incur a 100% charge. A credit card is required at the time of booking to guarantee your reservation. The Mandarin Oriental Spa prioritizes the well-being of its guests and staff. Rigorous hygiene protocols are always in place, and additional measures have been implemented to provide a safe environment. Treatment rooms and equipment are thoroughly sterilized and sanitized after each use, and enhanced cleaning procedures are followed throughout the spa.
Mandarin Oriental Spa: Personal Belongings, Boutique, and Guest Information
The Mandarin Oriental Spa is not responsible for lost or damaged personal items. Please keep valuables with you in your treatment suite or utilize the hotel’s safety deposit boxes. To protect your clothing, please wear the provided robe. The Spa Boutique offers a curated selection of products used in treatments, allowing you to continue your spa regimen at home. Wellness lifestyle products and accessories are also available for purchase. The spa welcomes both hotel and outside guests. However, Fitness Center access is exclusively for hotel guests and residents.
Mandarin Oriental Spa Etiquette: Digital Detox and Age Restrictions
To foster a peaceful atmosphere, please switch off mobile phones and electronic devices during your Mandarin Oriental Spa visit. Specifically designed treatments are available for expectant mothers in their second and third trimesters. Consult with the Spa Concierge for guidance in choosing a suitable treatment. Guests must be 18 years or older to access the Spa and Fitness Center. Enjoy your experience at the Mandarin Oriental Spa.