King Spa in Chantilly, VA, has specific policies regarding gift cards, admission passes, and refunds to ensure a smooth and enjoyable experience for all guests. Gift cards purchased online require a minimum 72-hour processing period to prevent fraudulent transactions. For instance, a gift card bought on Monday will be usable starting Thursday. This processing time also applies to online admission pass purchases. While an email confirmation might arrive sooner, passes are only activated after the 72-hour period. Both gift cards and online passes do not expire. Passes can also be purchased at the door for the same price as online.
King Spa maintains a strict no-chargeback policy for online orders placed through store.kingspa.com/virginia or at the facility. Guests agree not to dispute charges with their credit card companies. A 20-minute grace period is offered for refunds. If you are dissatisfied with the facility or find it overcrowded, a full refund is granted provided no amenities have been used. This includes showers, pools, and uniforms.
Utilizing any amenity within the 20-minute grace period results in a partial refund of 60% of the entrance fee. Several conditions do not qualify for refunds. These include inclement weather causing outdoor pool closures, perceived overcrowding or noise levels, malfunctioning equipment or rooms, and dissatisfaction with sauna or water temperatures. King Spa strives to provide a relaxing and enjoyable spa experience but maintains these policies to ensure fair and transparent operations. Purchasing gift cards or admission passes online offers a convenient way to access the spa’s amenities while adhering to the established processing time.
Remember to plan and purchase your passes or gift cards in advance to account for the 72-hour processing time for online purchases. This ensures a seamless entry upon arrival and allows ample time to enjoy the various amenities King Spa Va offers. By understanding these policies, guests can maximize their spa experience and avoid any potential misunderstandings regarding refunds or purchases.