Our commitment to your well-being is paramount. We strive to provide a seamless and comfortable experience, ensuring your peace of mind throughout your stay. To facilitate a smooth check-in process, guests are kindly requested to present a photo identification and credit card upon arrival. Should you have any special requests, our dedicated team will do their utmost to accommodate them, subject to availability and potentially incurring additional charges.

We understand the importance of clear communication and efficient service. To ensure your arrival is as smooth as possible, we encourage guests to inform C&N Resort and Spa – SHA Extra Plus of their anticipated arrival time in advance. You can easily add this information in the Special Requests box during the booking process or contact us directly using the contact details provided in your confirmation.

For your convenience, we offer a secure payment method via bank transfer prior to your arrival. Our team will reach out to you after your booking is confirmed to provide detailed instructions on how to complete the payment process. This allows for a quicker check-in and lets you begin enjoying your vacation without delay.

In light of the ongoing global health situation, C&N Resort and Spa has implemented enhanced safety and sanitation measures to prioritize the health and safety of our guests and staff. These measures are designed to align with best practices and guidelines to create a safe and comfortable environment for everyone. You can relax knowing we are taking extra steps to ensure your well-being.

As part of our commitment to safety during the Coronavirus (COVID-19) pandemic, certain services and amenities may be adjusted or temporarily unavailable. This is to ensure we are adhering to the strictest safety protocols and protecting both our guests and dedicated team members. We appreciate your understanding and flexibility in this matter.

We have also adjusted our reception and service operating hours to align with current health and safety guidelines. While our operating hours may be reduced, our commitment to providing exceptional service remains unchanged. Our team is always available to assist you and ensure your needs are met throughout your stay.

In accordance with government guidelines aimed at minimizing the transmission of the Coronavirus (COVID-19), C&N Resort and Spa may request additional documentation from guests to validate identity, travel itinerary, and other relevant information during specific periods. This is a necessary measure to ensure the safety and well-being of all our guests and the wider community.

To maintain a safe environment, C&N Resort and Spa strictly adheres to physical distancing measures throughout the property. We kindly request all guests to respect these guidelines and maintain a safe distance from others to help prevent the spread of the virus.

Given the ongoing Coronavirus (COVID-19) situation, we ask that you ensure your booking aligns with local government guidelines for your destination. This includes, but is not limited to, the purpose of travel and any restrictions on maximum allowed group sizes. Your cooperation ensures compliance and contributes to the safety of everyone.

For the safety and comfort of all guests, wearing a face mask is mandatory in all indoor common areas within C&N Resort and Spa. We appreciate your understanding and cooperation in adhering to this requirement.

To ensure the safety of all our guests and in line with health protocols, guests may be required to meet specific criteria to stay at C&N Resort and Spa. This may include providing proof of full Coronavirus (Covid-19) vaccination, a recent valid negative Coronavirus PCR test, or recent proof of Coronavirus recovery. Please check the specific requirements at the time of booking to ensure you meet the necessary criteria.

A damage deposit of THB 1,000 is required upon arrival and will be collected as a cash payment. Rest assured, this deposit will be fully reimbursed in cash upon check-out, pending a routine inspection of the property to ensure everything is in order. We aim for a transparent and hassle-free process for all our guests at C&N Resort and Spa.