Investing in a hot tub is about creating a relaxing and enjoyable retreat in your own home. To protect your investment and ensure lasting enjoyment, choosing the right spa cover is crucial. At A9 Spa, we understand the importance of quality and durability. That’s why we offer premium spa covers backed by a Comprehensive 10-Year Warranty, giving you unparalleled peace of mind and protection for your A9 Spa.

A9 Spa’s Commitment to Quality: Our 10-Year Warranty

Our Comprehensive 10-Year Warranty reflects our confidence in the superior craftsmanship and materials of A9 Spa covers. We believe in providing our customers with products that are built to last, and this warranty is a testament to that commitment. Enjoy your A9 Spa cover knowing you are protected against unexpected issues.

Understanding Your Warranty Coverage

We’ve structured our warranty to provide clear and comprehensive coverage over a decade. Here’s a breakdown of how we handle repairs or replacements under warranty:

• Year 1: 100% Coverage – Any repair or replacement is completely free of charge, ensuring a worry-free first year of ownership.
• Year 2: We cover 55% of the purchase price towards repair or replacement.
• Year 3: We cover 45% of the purchase price towards repair or replacement.
• Year 4: We cover 20% of the purchase price towards repair or replacement.
• Year 5: We cover 10% of the purchase price towards repair or replacement.
• Years 6 to 10: We cover 5% of the purchase price towards repair or replacement, offering continued support for the long lifespan of your A9 Spa cover.

Water Absorption Resistance: A Key Feature of A9 Spa Covers

Waterlogged spa covers are a common issue, becoming heavy, inefficient, and difficult to handle. A9 Spa addresses this with a specialized foam core in our covers, engineered to resist water absorption for at least 12 months.

While minimal moisture retention due to normal air movement within the foam is expected, significant water saturation of the foam core within the first year, without any exclusions applying, will result in A9 Spa replacing the affected foam core(s) at no cost to you. This ensures your A9 Spa cover remains lightweight and effective for longer.

Important Safety Notice: Prioritizing Safety Around Your Spa

PLEASE NOTE: THIS SPA COVER IS NOT A SAFETY COVER. A9 Spa covers are designed for insulation and protection from the elements, not as safety barriers. They are not intended to prevent access to the spa by children or pets and should never be walked, stood, or sat upon. These covers are not designed to support significant weight. Additionally, be aware that vinyl spa covers can become very hot in direct sunlight and may cause burns. A9 Spa shall not be held liable for any injury, death, or property damage resulting from the misuse of this spa cover. Always supervise children and pets around spas and ensure your spa area is safe.

Warranty Claim Process: Straightforward and Customer-Focused

To ensure a smooth warranty process, should you experience a defect covered under our limited warranty, please notify us in writing within fourteen (14) days of discovering the issue. Your notification must include a copy of your original purchase receipt, clearly showing the date of purchase. Failure to provide proof of the original purchase will unfortunately void any warranty claim.

Warranty Transferability and Commercial Use

This warranty is designed to protect the original purchaser of the A9 Spa cover and is non-transferable. If ownership of the spa cover or the associated hot tub changes before the warranty period expires, the warranty will automatically terminate.

Please be aware that this warranty does not cover spa covers used for commercial purposes. Commercial use includes any situation where the spa is used by individuals other than the original owner who are paying directly or indirectly for its use. A9 Spa does not authorize any third party to alter or extend this limited warranty. No other warranties, either implied or expressed, are recognized by A9 Spa.

Understanding Warranty Exclusions

While our warranty is comprehensive, certain conditions are not covered:

• Physical Damage: Damage to the polystyrene core or vinyl tearing caused by excessive weight from walking, standing, sitting, rain, snow, extreme temperatures, animals, or natural events.
• Chemical Damage: Damage resulting from improper spa water chemical balance or overuse of chemicals. Maintaining correct pH and sanitizer levels is crucial for the longevity of your A9 Spa cover.

Efficient Warranty Service: Getting You Back to Relaxation

If a defect is covered under warranty, A9 Spa will, at our discretion, repair or replace the spa cover. Cost responsibility for warranty service is prorated as described in the terms above. We aim to minimize any disruption to your spa enjoyment. Repaired or replacement covers will be shipped from our facility within thirty (30) days of receiving the defective cover.

Your Role in Cover Longevity: Simple Care for Lasting Performance

Proper care and maintenance are vital for maximizing the lifespan and effectiveness of your A9 Spa cover. Following our simple care guidelines will help ensure your cover continues to protect your spa and provide optimal insulation for years to come.

Thank you for choosing A9 Spa. We are dedicated to providing quality products and reliable service to enhance your spa experience.

Hassle-Free Shipping and Returns with A9 Spa

Always Free Shipping Across the Contiguous USA!

At A9 Spa, we believe in straightforward value. Enjoy free shipping on every spa cover order within the contiguous United States. No matter where you are located, from bustling city centers to quiet suburbs, your A9 Spa cover will be delivered to your door safely and efficiently, without any shipping charges.

Expedited Shipping Options Available

Need your A9 Spa cover sooner? We offer expedited shipping options to get your cover to you faster. Choose our rush order service for a nominal fee, and we’ll prioritize your order to ensure prompt delivery without compromising on our careful handling and delivery quality. Contact us for specific expedited shipping costs and delivery timelines to your location.

Reaching Rural Addresses: Delivering Spa Comfort Everywhere

Even if you reside in a rural area, A9 Spa is committed to delivering to you. While our free shipping covers the vast majority of US addresses, a small shipping surcharge may apply to remote or rural locations to cover additional carrier costs. We are dedicated to keeping these charges reasonable and transparent, ensuring every A9 Spa customer enjoys a smooth and convenient purchase experience, regardless of location. Any applicable rural shipping fees will be clearly communicated during the checkout process before you finalize your order.

Stay Informed: Shipping Notifications and Tracking

Transparency and communication are key at A9 Spa. If any unforeseen shipping issues arise after you place your order, our team will contact you immediately to discuss and find a solution. Once your A9 Spa cover ships, you will receive an email notification with a tracking number, allowing you to monitor your delivery progress every step of the way. If you don’t see your shipping confirmation email in your inbox, please check your spam or junk folder.

Dedicated Customer Support for All Shipping Inquiries

Have questions or need assistance regarding your A9 Spa cover shipping? Our dedicated customer support team is here to help. Reach out to us at [email protected] or call us at [Insert Phone Number Here]. We are available Monday through Friday, 9 AM to 5 PM EST, ready to provide the information and support you need to ensure a seamless shipping experience.

A9 Spa Shipping Policy Details

In-Stock Spa Covers: Fast Dispatch

Our most popular A9 Spa covers, including standard sizes in rounded square and rectangular shapes, are typically shipped within 5 business days, provided your chosen size and color are in stock. We pride ourselves on providing fast and reliable service to get your spa cover to you quickly.

Custom and Out-of-Stock Orders: Lead Times

For custom A9 Spa covers, or for Classic and Deluxe covers not currently in stock, please allow a lead time of 4 to 6 weeks for your order to be crafted and delivered. Each custom cover is made to order with meticulous attention to detail and quality, ensuring it perfectly meets your specifications.

Delivery Process: Factory to Your Door

Your A9 Spa cover is custom-made and shipped directly from our manufacturing facility to your address. Upon shipment, you will receive an email with a tracking number to follow your order’s journey. If you don’t receive your tracking information, please check your spam folder. Our shipping partners will contact you to coordinate final delivery arrangements, ensuring your new spa cover arrives safely and conveniently.

A9 Spa Cancellation Policy

We understand that plans can change. If you need to cancel your A9 Spa cover order before it enters production, a cancellation fee of $100.00 will apply to cover processing and material costs. However, due to the personalized nature of our custom-made spa covers, we are unable to accept cancellations once production has begun. We appreciate your understanding and encourage you to contact us as early as possible if you have any concerns about your order.

A9 Spa Return Policy and Quality Guarantee

Our Commitment to Quality: A9 Spa stands firmly behind the quality of our spa covers. If your cover arrives damaged or with manufacturing defects, please contact us immediately upon receipt. We are committed to resolving the issue promptly and will work with you to repair, replace, or issue a refund as appropriate to ensure your satisfaction.

Custom Order Considerations: As custom A9 Spa covers are created to your specific measurements and preferences, we cannot accept returns on custom orders unless the item arrives damaged or does not match the specifications you provided at the time of purchase. Please double-check all measurements and details before finalizing your custom order to ensure accuracy.

Easy Returns Process: To initiate a return for a damaged or defective item, please contact our customer support team at [email protected] within 7 days of receiving your product. We will provide you with detailed return instructions and assist you throughout the entire process to make it as hassle-free as possible.

Your Satisfaction Guaranteed

At A9 Spa, your satisfaction is our top priority. We are dedicated to providing you with a high-quality spa cover that you will love and exceptional service you can rely on. Thank you for choosing A9 Spa for your hot tub cover needs.

Measuring Your Spa for the Perfect A9 Spa Cover Fit

Ensuring the perfect fit for your new A9 Spa cover starts with accurate measurements. Follow these step-by-step instructions to measure your spa correctly. If you have any questions about how to measure for a spa cover, please don’t hesitate to contact our expert A9 Spa team for assistance. We are ready to help you order the right spa cover for your A9 Spa.

I. Determine What You Need to Measure

To get the right measurements for your A9 Spa cover, first decide whether to measure your existing cover or your hot tub directly:

Measure your Existing Cover if:

• Your current cover is in good condition, with only normal wear and tear.
• The cover hasn’t warped, become waterlogged, or changed shape since you bought it.
• You are satisfied with how your current cover fits your spa.

Measure your Hot Tub if:

• You do not have an existing cover.
• Your current cover is warped, waterlogged, or has changed shape.
• You are not happy with the fit of your current cover.

II. Measurement Tips for Accuracy

When measuring for your A9 Spa cover:

• Round up: Always round your measurements up to the nearest half inch or inch. A slightly larger cover is preferable to one that is too small, as a cover that is too small will reduce insulation effectiveness.
• Square Spas: If your measurements are very close to being perfectly square (e.g., 78.5” x 78”), it is likely a perfect square shape.

III. Identify Your Spa Installation Type

Choose the installation type that best describes your spa to guide your measurement points:

After identifying your spa type, refer to the corresponding measurement points in the following steps.

IV. Select Your Spa Shape and Measure Dimensions

Determine the shape of your A9 Spa from the chart provided and measure the required dimensions (A, B, Diameter, etc.) according to your spa’s shape.

V. Choose Your Cover Fold/Hinge Type

Decide on the fold or hinge type for your A9 Spa cover.

Consider these factors when choosing a fold/hinge:– Control Panel Location: Spa covers typically fold away from the control panel for easy access.

• Dimension Fold: The longer dimension is commonly folded in half, but this isn’t always necessary.
• Obstructions: Consider any obstructions like fences that might affect cover opening and closing and dictate the hinge direction.

VI. Measure the Corner Radius

Use a carpenter’s square for precise corner radius measurement.

If you don’t have a square, use this method:

VII. Measure the Cover Skirt Length

Measure the skirt length of your spa cover from the bottom edge of the cover downwards. A standard 2” skirt length is used if no custom length is specified. For a cover without a skirt, enter zero.

Ready to Order Your Custom A9 Spa Cover?

Once you have completed your measurements, you are ready to purchase your custom A9 Spa cover! Browse our customization options and place your order today to enhance your spa experience. Shop now!