Bringing the luxury of a Boss Spa to your home is an exciting experience, and we are committed to making the shipping and delivery process as seamless as possible. Understanding our shipping policies is key to a smooth purchase. This guide outlines everything you need to know about shipping your new Boss Spa and related accessories.
Free Shipping on Boss Spa Orders (Continental USA):
Enjoy free standard shipping within the contiguous United States on Boss Spa orders over $99! We aim to keep our premium Boss Spas and accessories readily available. In the rare instance that a Boss Spa component is temporarily out of stock, we ensure it will be shipped within 5-10 business days. We will keep you informed every step of the way.
Need Faster Shipping for Your Boss Spa Parts?
For those urgent Boss Spa repairs or upgrades, expedited shipping options are available. Contact our dedicated customer support team to discuss your needs and we will do our utmost to accommodate your request for faster delivery. Please note that for next-day or two-day shipping on Boss Spa parts and accessories, orders must be received before 3:00 PM CST, and these services are not available on weekends or holidays.
Boss Spa Returns and Replacements: Important Information
Your satisfaction with your Boss Spa is paramount. However, due to the custom and specialized nature of certain Boss Spa components, we have a specific return policy. Please be aware that we cannot accept returns on Boss Spa cover lifters, custom-fit spa covers, or sensitive electronic parts.
For all other Boss Spa parts and accessories, we gladly accept returns provided they are unused, in their original packaging, and returned within 30 days of receipt. Upon inspection of the returned item, a refund will be processed. A restocking fee may be applicable under certain conditions.
Boss Spa Restocking Policy: Avoiding Unnecessary Fees
Selecting the correct replacement parts for your Boss Spa is crucial for maintaining its optimal performance. To help you avoid restocking fees, we strongly recommend contacting our knowledgeable customer service team via phone or email before placing your order. Our experts are ready to assist you in identifying the precise parts you need for your Boss Spa model. Customers are responsible for the shipping costs associated with returns due to incorrect part ordering. A 20% restocking fee may be applied on a case-by-case basis.
Easy Boss Spa Part Returns: Step-by-Step Guide
Returning a Boss Spa part is straightforward. Simply complete the return order form located on the reverse side of your original packing slip. Send the parts to the following address:
Master Spa Parts, Inc.
2140 W Wisconsin Avenue
Appleton WI 54914
International Shipping for Boss Spas and Accessories
Please note that free shipping is not available for Boss Spa orders being shipped internationally, including to Alaska and Hawaii. Customers shipping Boss Spa products outside the continental United States are responsible for any applicable customs duties and taxes, which are determined by the destination country and the value of the goods. Contact us for a personalized international shipping quote tailored to your Boss Spa order and location.