Lake Austin Spa Resort in Austin, Texas, maintains specific policies regarding gift certificates, product purchases, and website terms and conditions. Gift certificates adhere to the Credit Card Accountability Responsibility and Disclosure Act of 2009. These certificates are not transferable or refundable. Package gift certificates are valid for one year from the date of purchase for the specific services outlined on the certificate.

After one year, package gift certificates convert to a dollar amount equivalent to the original purchase price, minus any redeemed portion. This dollar amount can be used for services at the current prevailing rates. Gift certificates cannot be redeemed for cash, and the original certificate must be presented at the time of service. Spa treatment offerings and pricing are subject to change. Lake Austin Spa Resort retains the right to offer alternative treatments when redeeming a gift certificate. For up-to-date service options and pricing, consult the LakeHouse Spa Menu of Spa Services.

Regarding product purchases, Lake Austin Spa Resort does not issue refunds for products that have been opened or used. Returns are not accepted after 30 days from the purchase date. Customers must report any shipping damage within 7 days of product delivery. A 15% restocking fee applies to all returned products.

By placing an order on the website, customers agree to the Terms and Conditions. This includes the understanding that Lake Austin Spa Resort package gift certificates have a one-year validity for the services specified on the certificate. Afterwards, they convert to a flat dollar amount for future service redemption based on current pricing. Acceptance of these terms is a prerequisite for making a purchase.