Mokara Hotel & Spa in San Antonio welcomes your furry companions, offering a luxurious and pet-friendly experience. To ensure a smooth stay for all guests, a few guidelines apply. A valid credit card is required at the time of booking, and a non-refundable cleaning fee of $125 per room, per stay will be applied to cover basic pet hair and odor removal. This fee does not apply to service dogs. Please note that emotional support animals are not recognized as service animals under the Americans with Disabilities Act (ADA).

The hotel maintains a 50-pound weight limit per pet, with a maximum of two pets allowed per room. Additional charges may apply for any damages caused by your pet. For the safety and comfort of all guests, certain breeds considered dangerous, threatening, wild, or unusual are not permitted. The hotel reserves the right to make the final determination regarding pet admittance.

Should your pet cause excessive noise, damage, or guest complaints, the hotel may relocate the animal or request its removal. To ensure a harmonious environment, pets are not allowed in the pool, fitness center, spa, retail shops, or dining areas. When housekeeping or other hotel staff enter your room, or if you plan to leave your pet unattended, please secure them in a pet carrier.

Guests are required to sign a waiver accepting full financial responsibility for any damage their pet may cause. An exception to the pet policy applies to guide dogs for the visually or otherwise impaired; these essential companions are exempt from the weight limit and pet fee. Enjoy a luxurious stay at Mokara Hotel & Spa in San Antonio with your beloved pet, knowing that their comfort and safety are prioritized alongside yours. The hotel strives to balance the needs of all guests, ensuring a relaxing and enjoyable experience for everyone. By adhering to these guidelines, you contribute to a welcoming atmosphere for both pet owners and other guests alike.