Lake Austin Spa Resort adheres to the Credit Card Accountability Responsibility and Disclosure Act of 2009 regarding gift certificate issuance. These certificates are non-transferable and non-refundable. Package gift certificates are valid for one year from the date of purchase for the specific services outlined on the certificate. After one year, these certificates convert to a dollar-amount credit, equivalent to the original purchase price minus any redeemed value. This credit can be used for services at the current prevailing rates. Cash redemption for gift certificates is not permitted, and the original certificate must be presented when utilizing the services. Spa treatment offerings and pricing are subject to change. Lake Austin Spa Resort retains the right to offer alternative treatments when a gift certificate is redeemed.

For details on the latest spa service options and pricing, guests are encouraged to consult the LakeHouse Spa Menu of Spa Services. Lake Austin Spa Resort strives to provide a luxurious and rejuvenating experience for all its guests.

Lake Austin Spa Resort maintains a policy of not issuing refunds for products that have been opened or used. Returns are not accepted after 30 days from the purchase date. Any damages incurred during shipping must be reported within 7 days of product delivery. A 15% restocking fee will be applied to all returned products. This ensures fair compensation for handling and processing.

By placing an order on the Lake Austin Spa Resort website, customers acknowledge and accept the stated Terms and Conditions. Agreement to these terms includes understanding the gift certificate policy: one-year validity for package certificates from the date of purchase, conversion to a dollar-amount credit thereafter, and redemption for services at current prices. This transparent policy ensures clarity and understanding for all guests of Lake Austin Spa And Resort.