Ocean Spa Hotel, located in Cancun, Mexico, prioritizes the privacy and protection of your personal data. We adhere to both Mexican Federal Law for Data Protection of Private Individuals (LFPDPPP) and the General Data Protection Regulation (EU) 2016/679 (GDPR). We collect data through various channels, including online forms, phone calls, and our website, to provide services and offer discounts and promotions.

We collect general data like name, address, contact information, and date of birth for essential purposes such as providing and managing services, customer service, processing reservations, and complying with legal obligations. This data also allows us to enhance your experience by offering personalized discounts and promotions.

Financial data, such as credit card details, are used for processing payments and managing reservations. We comply with Mexican federal law to prevent money laundering (LFPIORPI) and require your express written consent for processing this sensitive financial information.

We may collect sensitive data, such as health information, through our health questionnaire for purposes like evaluating eligibility for spa services and providing medical attention in case of emergencies. Obtaining your express written consent for processing this type of data is mandatory, as per Mexican Privacy Law and GDPR.

Your data may be shared with companies assisting us in providing services. This transfer is necessary for fulfilling your requests and does not require separate consent according to relevant regulations. Beyond these instances, your data will not be transferred without fulfilling specific legal conditions outlined in LFPDPPP and GDPR.

We may use images of guests and events for documentation and communication purposes in various media, including print, online platforms, and publications. For any advertising or marketing use of your images, we will obtain your express written consent beforehand.

You have the right to limit the use or disclosure of your personal data and opt out of receiving non-essential communications. To exercise this right, please email us at [email protected].

As a data subject, you have the right to access, rectify, cancel, and oppose the use of your personal data, as well as withdraw your consent. To exercise these rights, submit a written request to our Privacy Office at [email protected], following the procedure outlined in our detailed privacy policy. This includes providing necessary identification and specific details regarding your request.

When you visit our website, we collect anonymous data such as IP address, operating system, and browser type to improve user experience. We use cookies to personalize your experience and display relevant advertising. By using our website, you consent to the processing of your data according to our online privacy policy.

Data submitted through our social media platforms is subject to the respective platform’s terms and conditions. We use this information to respond to inquiries, provide customer service, and for statistical analysis.

You have the right to data portability, allowing you to transfer your personal data to another provider under specific conditions outlined in GDPR. Ocean Spa ensures confidentiality and security during this process.

For complaints regarding the use of your personal data, you can contact the National Institute for Access to Information and Data Protection (INAI) in Mexico.

For any questions or concerns regarding our privacy practices, please contact our Privacy Office at [email protected]. Our Privacy Notice is subject to updates in accordance with legal and regulatory changes. The latest update was on January 1st, 2023.