Housekeeping services are not included in the room rate at Lake Buena Vista Spa Hotel, but guests can request them for an additional fee at check-in. The resort fee covers essential amenities such as parking, internet access, and use of the pool facilities. Guests under 21 years of age must be accompanied by a parent or legal guardian during check-in. For seamless check-in, the name on the credit card used for booking must match the guest’s name on their photo identification. Guests are required to present both a photo ID and credit card upon arrival.

Special requests, while welcome, are subject to availability and may incur extra charges. A security deposit of USD 50 is required upon arrival to cover potential incidentals. This deposit is fully refundable at check-out, pending a satisfactory inspection of the accommodation. Please be aware that specific policies and procedures are in place to ensure guest and staff safety.

In response to the COVID-19 pandemic, Lake Buena Vista Spa Hotel has implemented enhanced safety and sanitation measures. These measures may include limitations or unavailability of food and beverage services, temporary suspension of shuttle services, modifications to amenities, and adherence to strict physical distancing guidelines. Guests are required to wear face masks in all indoor common areas. It’s crucial to comply with all local government guidelines and travel restrictions applicable to the Orlando area, including limitations on travel purpose and group size. Before booking your stay at Lake Buena Vista Spa Hotel, please familiarize yourself with the latest local regulations and hotel policies related to COVID-19. We encourage you to contact the hotel directly for the most up-to-date information regarding these policies and procedures before your arrival.