Pullman Mazagan Royal Golf & Spa in El Jadida provided a memorable experience, marked by exceptional service and a commitment to cleanliness. From the friendly agents at reception to the attentive staff in the buffet restaurant, every interaction was positive. The staff’s generosity extended to accommodating special requests, such as providing a take-away breakfast for my children who don’t typically eat in the mornings.
The hotel’s commitment to cleanliness was evident throughout, from the spotless restaurant with its gleaming plates and cutlery to the well-maintained gym equipped with new, clean equipment. Towels, water cups, and other necessities were readily available for gym-goers. A special mention must be made of ABDENNEBI, a waiter or chef in the restaurant, who created a welcoming atmosphere and consistently checked on guests’ satisfaction with the breakfast.
The gym experience was enhanced by the friendly and helpful coach. He provided guidance and ensured guests were using the equipment correctly. His respectful approach allowed for personal space while still offering assistance when needed, ensuring a safe and effective workout.
The on-site nurse provided exceptional care, demonstrating professionalism and a genuine concern for well-being. Her gentle and efficient handling of a minor toe injury, including daily bandage changes, surpassed previous experiences at a clinic. Her friendly demeanor and meticulous care were truly commendable.
One minor issue encountered was a broken couch leg in the room. Despite reporting the problem to reception multiple times, no action was taken to repair or replace the furniture. This unfortunately impacted the comfort of my daughter during our stay.
Overall, the Pullman Mazagan Royal Golf & Spa provided a wonderful three-day experience. The exceptional staff, commitment to cleanliness, and well-equipped facilities created a positive and enjoyable stay. While the broken couch was a minor inconvenience, it did not detract significantly from the overall positive impression of the hotel. The exceptional service and attention to detail truly made this a memorable vacation.