A recent visit to Sacred Hour Wellness Spa in Lakewood left a long-time client feeling violated and deeply disappointed. During a massage, the client alleges the masseuse used his phone while one hand remained on her glute. She heard the phone unlock, followed by a 30-second silence, then the lock screen click off. Afterward, she heard phone notifications throughout the remainder of the massage.

Immediately following the massage, the client and a friend, who witnessed the reporting of the incident, informed the spa owner. The owner’s response was reportedly dismissive, defending the masseuse and questioning the nature of the accusation. Despite concerns about potential photos or videos being taken, the owner offered only a perfunctory apology and a refund.

Disturbingly, the owner then encouraged the client’s friend to proceed with her scheduled massage with the same masseuse, praising his work. The friend, understandably horrified, declined. While the spa owner later emailed the client claiming no photos were found, no evidence was provided to support this assertion. The masseuse admitted to silencing his phone, a claim that contradicts the client’s account of hearing notifications after the phone was supposedly put away. The question of why the masseuse’s hand remained on the client’s glute while using his phone also remains unanswered.

Attempts to seek further investigation and resolution were met with the client being blocked on social media by the spa owner. This experience has left the client feeling silenced and fearful for the safety of other vulnerable clients. Years of loyal patronage and support for women-owned businesses have been overshadowed by this deeply concerning incident. The client emphasizes sharing this experience not out of malice, but out of a genuine concern for the well-being of others seeking wellness services. This incident raises serious questions about client safety and the handling of complaints at Sacred Hour Wellness Spa Lakewood.